Frequently Asked Question's
How does the 100% satisfaction guarantee work? If you are unable to make a diagnosis or I am not happy with the results of your treatment, do I get my fee back?
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Disclaimer: Please note that this is purely an advisory service. The information provided via this website is for general information purposes only. This does not substitute an in-person consultation with your doctor and a doctor-patient relationship is not established. Therefore you are advised to speak to your doctor before you start any medications.
We are proud of our 100% positive feedback rate. In most cases when accompanied by photos and after speaking to you in-person on the phone, a diagnosis can be made. That is why it is very important that you upload good quality photos. However, there are instances where further investigations (like blood tests or a skin biopsy) might be necessary before we can make a diagnosis. In such cases you shall be provided with a differential diagnosis and advised accordingly.
The fee you pay will be for the doctor’s time and expertise. It’s the same thing when you see the doctor (or for that matter any doctor), in person. Not all skin conditions respond to all treatments. If for any reason you are not satisfied with the treatment suggested, you are requested to feedback to the doctor and you shall be advised accordingly. However in order to be competitive, if you are not satisfied with your consultation you are entitled to a full refund, if requested within 7 days of your consultation with the doctor.
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